10 Best Headphones for Call Centers in November 2024 [With ANC]

If you work in a call center, headphones can be an essential piece of equipment. The wrong headphones for call centers could make your job more difficult and create problems with your coworkers. On the other hand, headphones that are well-suited to the needs of call centers will make it easier to do your job and reduce distractions from colleagues and background noise. A good pair of headphones can make your day much more bearable, and it's important to know what you're looking for when buying headphones for work.

This article will discuss the different factors to consider when purchasing headphones for a call center and some options that might be best suited to your needs.

Things to consider when buying headphones for call centers

Headphones for call centers come in all shapes and sizes, and it's important to choose a suitable pair for your needs. Some headphones are designed specifically for phone calls, while others offer more features like noise cancellation and sound quality. It's important to decide what features are most important to you before purchasing.

Noise Cancellation

One of the most important factors to consider when buying headphones for call centers is noise cancellation. If you work in a noisy environment, it's crucial that your headphones can block out as much sound as possible. Look for headphones with active noise cancellation technology, which will create a seal around your ear and block out ambient noise.

Comfort

Another important factor to consider is comfort. If you're going to be wearing headphones for hours at a time, it's important that they are comfortable and fit well. Look for headphones with soft ear cushions that contour your ears and won't cause any discomfort. Additionally, the headphones should have a secure fit, so they don't fall off even when you're moving around.

Sound and Audio quality

In a call center, it's important to be able to hear your coworkers and the person you're talking to on the phone. This means that headphones need to have good sound quality so you can understand what's being said. Look for headphones with clear audio and strong bass so you can stay focused on your calls.

Durability

In a call center, headphones will take a lot of wear and tear. If you're buying headphones for work, it's important that they can stand up to regular use. Look for headphones with sturdy headbands and earcups to avoid any problems if an accident occurs or the headphones get dropped on the floor.

Cost

Last but not least, consider your budget for headphones for call centers. While headphones can be expensive, it's important to look at the total cost of ownership when making a purchasing decision. For example, in the case of wireless headphones that rely on Bluetooth, you'll need to factor in the cost of a Bluetooth adapter if your computer or phone doesn't have built-in Bluetooth.

Top 10 Best Headphones For Call Centers in 2024

Now that you know what to look for when buying headphones for a call center, here are some of our top picks.

1. Plantronics Voyager Focus

Brand: Poly (Plantronics + Polycom) | Color: Black | Connectivity Technology: Wireless | Model Name: Voyager Focus UC Stereo Bluetooth Headset With Active Noise Canceling (ANC) | Form Factor: On-Ear

Sound quality

With active noise canceling and three noise-canceling microphones, this product allows you to concentrate on your caller and not your surroundings. Whether you're at work or in a noisy airport, the Plantronics Voyager Focus will help you stay connected with those around you. You can focus on your calls without the noise of your surroundings. Three microphones work together to cancel out any unwanted sound so that you can communicate clearly and confidently.

Comfort and Design

The Plantronics Voyager Focus is perfect for people who need to stay connected while working in a busy environment. The desktop charging station and soft leatherette ear cushions make it comfortable to wear all day, and the noise-canceling microphone ensures clear calling quality.

With convenient desktop charging and soft leatherette ear cushions, you'll be able to wear these headphones all day long without breaking a sweat. Plus, with their attractive design, you'll be looking good while you're getting work done.

Connectivity and Battery life

The Plantronics Voyager Focus UC is the perfect professional collaboration tool. It's certified for use with Microsoft Teams and compatible with other famous voice and collaboration platforms. Easily connect to your PC or Mac using USB-A, or use your mobile phone for on-the-go calls and collaboration. The Voyager Focus UC is perfect for any office environment with superior sound quality and a comfortable design.

With up to 12 hours of talk time (10 ANC on), you can chat all day long without worrying about running out of battery. Plus, with its sleek and portable design, you can easily take it with you wherever you go. 

Value for money

The Plantronics Voyager Focus UC is a great value for money. With its active noise canceling and three noise-canceling microphones, you'll be able to concentrate on your calls and not your surroundings. In addition, the comfortable design and long battery life make it the perfect headphones for call centers.

Overall Verdict

The Plantronics Voyager Focus UC is a great headphone for call centers. With active noise-canceling, three noise-canceling microphones, and a comfortable design, it's perfect for busy environments. The long battery life means you can wear them all day long, and the sleek and portable design makes them easy to take with you wherever you go. If you're looking for headphones that will allow you to concentrate on your calls and not your surroundings, the Plantronics Voyager Focus UC is a great option.

2. Jabra Biz 2400 II

Brand: Jabra | Ear Placement: Over-Ear | Color: Black | Connectivity Technology: Wired, Wireless | Model Name: BIZ 2400

Sound quality

The Jabra Biz 2400 II headphones are perfect for call centers. They're made with advanced technology to ensure excellent sound quality, and they include a built-in USB adapter so you can connect them directly to your PC or Mac. In addition, with their closed-ear design, these headphones cancel out almost all background noise while still allowing you to hear other voices and sounds around you. This is perfect for busy call center environments, as it will enable you to focus on your calls without being distracted by outside noises.

Comfort and Design

Jabra knows that when you're on the phone, you need to be able to focus on what's important. That's why they've made the Biz 2400 II so lightweight. It weighs just about 40% of the weight of its competitors; this headset comes with soft pouch leatherette ear cushions and headphone padding to ensure hours of comfortable use.

And the leatherette ear cushions and headphone padding make it super comfortable to wear, even for long periods. Plus, with its 360° flexible spin boom arm, you can easily adjust the headset to fit your needs.

Connectivity and Battery life

Jabra Biz 2400 II now comes with a reinforced cord and programmable buttons for a USB variant. It is perfect for users who need extra durability and customization. Plus, the USB variant comes with a handy mute button so you can take calls in total silence.

Whether you're in the office or on the go, this headset is perfect for taking your calls. With its noise-canceling microphone and adjustable headband, you'll be able to focus on your conversation and not on the distractions around you. And when it's time to take a break, the folding design makes it easy to put away.

Value for money

The Jabra Biz 2400 II headphones are an excellent value for money. With their superior sound quality, closed-ear design, and comfortable fit, they're perfect for busy call centers. And with up to 12 hours of talk time, you can wear them all day long without worrying about running out of battery. So if you're looking for headphones that will allow you to focus on your calls and not your surroundings, the Jabra Biz 2400 II is a great option.

Overall Verdict

The Jabra Biz 2400 II headphones are perfect for call centers. With their superior sound quality, closed-ear design, and comfortable fit, they'll allow you to focus on your calls without being distracted by outside noise. And with up to 12 hours of talk time, you can wear them all day long without worrying about running out of battery.

With their noise-canceling headphones, programmable buttons, and USB capabilities, they're a great value for money. And the leatherette ear cushions ensure hours of comfortable use.

3. Logitech Zone Wireless

Brand: Logitech | Color: Graphite | Connectivity Technology: Wireless | Series: Zone Wireless | Form Factor: On-Ear

Sound quality

The Logitech Zone Wireless headphones are perfect for call centers. They feature active noise cancellation to reduce unwanted ambient sound so that you can get focused and stay focused. The immersive sound gives you an audio experience that's second to none, while the noise-canceling mic ensures that your voice is heard loud and clear. It is perfect for the modern professional. It features active noise cancellation to reduce unwanted ambient sound so that you can get focused and stay focused. Plus, it's comfortable and lightweight for all-day wear.

Comfort and Design

The Logitech Zone Wireless Headset is perfect for people who want a comfortable headphone experience all day long. The Zone headset is ideal for long gaming sessions or listening to music on your commute with its lightweight and comfortable design.

The silicone-padded headband and soft leatherette ear pads make it a great choice for extended wear, and the discreet in-line microphone ensures clear calling quality. You'll love how this headset feels on your head, and your ears will stay relaxed and comfortable all day long.

Connectivity and Battery life

Logitech Zone Wireless Headset lets you stay connected to all your devices without having to compromise. With a 30m (100') wireless range, you can move about the room while talking on the phone or chatting with colleagues. And since it connects to both your computer and smartphone, you can easily switch between devices without ever having to miss a beat.

It is the perfect way to take care of all your audio needs. With on-ear controls, you can adjust volume, start and end calls, and even invoke Teams with ease. Plus, button controls make it easy to manage power, active noise cancellation (ANC), wireless Bluetooth pairing, and mute on/off or flip-to-mute feature. You'll never have to worry about missing a beat again.

Value for money

The Logitech Zone Wireless headphones offer great value for money with superior sound quality, noise cancellation, and comfort.

Overall Verdict

The Logitech Zone Wireless headphones are perfect for call centers. With their active noise cancellation, immersive sound, and comfortable design, they'll allow you to focus on your calls without being distracted by outside noise. And with up to 30m (100') of wireless range, you can move about the room while talking on the phone or chatting with colleagues.

With on-ear controls, you can adjust volume, start and end calls, and even invoke Teams with ease. The button controls make it easy to manage power, active noise cancellation (ANC), wireless Bluetooth pairing, and mute on/off or flip-to-mute feature.

4. Sennheiser Consumer Audio SC 60

Brand: Sennheiser Consumer Audio | Connectivity Technology: Wired | Color: Black | Model Name: SC 60 USB ML | Form Factor: Over-Ear

Sound quality

The Sennheiser SC 60 USB ML headset is equipped with a neodymium speaker that delivers unbeatable sound quality, making it the perfect choice for gamers, audiophiles, and anyone who wants to experience crystal clear voices and audio. This amazing headset comes packed with HD sound, making it perfect for gamers, music lovers, or anyone who wants to enjoy crystal-clear voice and audio quality.

Also, the noise-canceling technology ensures that all unwanted background noise is filtered out, giving you crystal-clear conversations. With its comfortable design, the SC 60 USB ML Headset is perfect for long periods of use.

Comfort and Design

Its super lightweight and comfortable design make it perfect for hours of use. The headset's bendable boom arm ensures that your microphone stays in the ideal position and cannot be twisted out of place. The headset is also extremely comfortable to wear, making it perfect for long gaming sessions or conference calls.

This headset is both comfortable and durable. Its large, comfortable ear pads make it perfect for extended use, while its solid construction ensures lasting quality. Plus, at just lightweight, it's perfect for on-the-go use.

Connectivity and Battery life

Thanks to its plug-and-play USB connector, this amazing product is easy to use. You'll enjoy clear voice quality and great sound, making this headset perfect for online gaming, listening to music, or talking on the phone. This headset is designed for PC gamers and offers crystal-clear sound quality and great comfort levels. The USB connector ensures a smooth deployment, so you can start enjoying voice clarity, quality sound, and comfort right from the start.

Sennheiser SC 60 USB ML headset provides the ultimate in hands-free convenience. It features an InLine Call Control Unit that lets you answer or end calls, control the volume, mutes your mic, and even redial calls, all without ever having to take your hands off the wheel or leave your seat. Plus, its noise-canceling microphone ensures clear voice transmission even in noisy environments. So dial up your next conference call and get ready for a productive meeting.

Value for money

The Sennheiser SC 60 USB ML headset is an amazing value for your money, coming packed with great features that are sure to take your audio experience to the next level. With its superior sound quality, noise-canceling technology, and comfortable design, it's the perfect headphones choice for call centers.

Overall Verdict

The Sennheiser SC 60 USB ML headset is a great choice for anyone looking for headphones that deliver superior sound quality and convenience. With its noise-canceling microphone, comfortable design, and easy-to-use controls, it's perfect for busy call centers or anyone who wants to enjoy clear voice transmission and great sound quality.

5. Sennheiser SC 165 USB (508317)

Brand: Sennheiser | Color: Black | Connectivity Technology: Wired | Model Name: SC 165 USB | Form Factor: On-Ear

Sound quality

The Sennheiser SC 165 USB. These powerful headphones come equipped with Sennheiser HD stereo sound, ensuring that all of your conference calls are crystal clear. Plus, its noise-canceling technology automatically filters out any unwanted background noise so that you can focus on the conversation. Whether you're video conferencing from your home office or enjoying a movie on Netflix, the Sennheiser SC 165 USB is sure to provide an immersive experience.

The Sennheiser SC 165 USB headphones are equipped with a special noise-canceling microphone that ensures you never have to worry about background noises interfering with your conversations. You can even adjust the volume levels using the in-line remote, so there's no need for anyone else ever to touch your computer again!

Comfort and Design

These earpads deliver maximum comfort. The leatherette style is soft and plush, while the acoustic foam style is light and breathable. With two different earpad styles to choose from, you can find the perfect pair of headphones for your unique needs. Whether you prefer the soft leatherette pads or the light acoustic foam pads, you're sure to be happy with your choice.

Sennheiser's SC 165 USB has a flexible arm to ensure that it is always in the perfect position. When not in use, the arm folds discreetly into the headband, giving you a more streamlined appearance. This headset also features a contemporary style with an eye-catching design. It looks and feels good in any office setting or on your daily commute. Plus, these innovative headphones feature a fold-flat ear cup design, making them easy to transport or store.

Connectivity and Battery life

The Sennheiser SC 165 USB headphones come with a detachable cable, so you can easily replace them if it ever becomes damaged. This headset also has a built-in battery that provides up to fifteen hours of talk time, ensuring that you never have to miss another call. When the battery runs low, simply plug in the included micro USB cable, and you can continue using your headphones for another seven hours. Also, with flexible connectivity options, it's compatible with both softphones and PCs, and mobile devices.

Value for money

The Sennheiser SC 165 USB headphones come with various features that are sure to please everyone and will prove to be worth your investment. With its superior sound quality, noise-canceling technology, and comfortable design, it's the perfect headphones choice for call centers or anyone who wants to enjoy clear voice transmission and great sound quality.

Overall Verdict

The Sennheiser SC 165 USB headphones are an excellent choice for anyone who needs reliable headphones with superior sound quality and noise-canceling technology. These headphones come equipped with a special noise-canceling microphone that ensures only the clearest voices transmit through, while the comfortable earpads provide hours of listening enjoyment. With its fold-flat design and detachable cable, the Sennheiser SC 165 USB headphones are perfect for traveling or storage. Finally, with up to fifteen hours of battery life, you'll never have to worry about running out of power again.

6. Plantronics HW540 Encorepro Convertible

Brand: Poly (Plantronics + Polycom) | Color: Black | Connectivity Technology: Wired | Model Name: EncorePro HW540 | Form Factor: On-Ear

Sound quality

If you're looking for headphones that provide clear voice transmission and great sound quality, the Plantronics HW540 Encorepro Convertible Headset is a good option to consider. This headset is designed with your comfort in mind and features a flexible, noise-canceling microphone boom for clear voice pick-up. Plus, the visual and tactile cues let you know when the microphone is in the right position for optimal sound quality.

Comfort and Design

If you're looking for a reliable headset that will last through even the longest workday, you need the Plantronics HW540 Encorepro Convertible Headset. This headset is designed specifically for contact centers, so it's tough enough to stand up to anything.

And with its convertible design, you can use it in either over-the-head or over-the-ear style, whichever is more comfortable for you. Plus, the noise-canceling microphone ensures clear conversations every time. So whether you're on a call with a customer or colleagues, the Plantronics HW540 Encorepro Convertible Headset is perfect for any situation.

This headset comes in three different wearing styles so that you can find the perfect fit for your unique needs. Plus, its adjustable design ensures that you'll be able to wear it comfortably for hours on end.

Connectivity and Battery life

The Plantronics HW540 Encorepro Convertible Headset is both comfortable and versatile. This top-of-the-line model is perfect for busy professionals who need to be able to walk away from their desks easily. In addition, the Quick-Disconnect cord allows you to detach the headset from your computer or phone easily, so you can take a break or answer a call without having to unplug anything.

Plus, the convertible design means you can use the headset in either ear, making it perfect for all sorts of users. So, whether you're making calls all day long or just need something comfortable for gaming or watching movies, the Plantronics HW540 Encorepro Convertible Headset is a great choice.

Value for money

The Plantronics HW540 Encorepro Convertible Headset is an excellent value for anyone looking for headphones with superior sound quality and noise-canceling technology. With its comfortable design, adjustable fit, and long battery life, this headset is perfect for any situation.

Overall Verdict

The Plantronics HW540 Encorepro Convertible Headset comes with a noise-canceling microphone and adjustable boom that allows you to adjust the position for optimal sound quality. With built-in DECT technology, this headset provides great call clarity and up to twenty hours of talk time on one charge.

Finally, its foldable design makes it easy to transport and store. If you're looking for headphones that will provide clear voice transmission and great sound quality, the Plantronics HW540 Encorepro Convertible Headset is a good option to consider.

7. Jabra Evolve 40

Brand: Jabra | Color: Stereo Speaker | Connectivity Technology: Wired | Model Name: Evolve 40 Stereo UC | Form Factor: On-Ear

Sound quality

The Jabra Evolve 40 pro headset is the perfect tool for busy professionals who need to stay focused and productive. The 'busy light' feature turns on during calls to let others know not to disturb you, and the superior sound quality ensures clear conversations and great music listening experiences. It's a great choice for call centers or anyone who needs to stay on top of their game.

Comfort and Design

You can step up your work game with Jabra's Evolve 40 professional headset. This on-the-ear design is equipped with leather-feel cushions for all-day comfort and high-frequency noise reduction technology. The on-the-ear design and leather-feel cushions make it perfect for wear all day long, while the elimination of high-frequency noises helps you stay connected and comfortable. Plus, the sleek black design is ideal for taking your style up a notch in the office.

Connectivity and Battery life

This professional-grade wired headset connects to your devices seamlessly, so you can take calls and listen to music wherever you go. The Jabra Evolve 40 Professional Wired Headset comes with both a 3.5mm jack and a USB connector so that you can use it with your personal devices or your computer. Its comfortable design means you can wear it all day without feeling weighed down, and the noise-canceling microphone ensures that your conversations are crystal clear.

Jabra Evolve 40 is the perfect professional wired headset for office use. It's certified for Skype for Business, Cisco, and other leading UC platforms, making it compatible with all of the most popular online voice call services.

Value for money

The Jabra Evolve 40 Professional Wired Headset is a great value for anyone looking for headphones with superior sound quality and noise-canceling technology. With its comfortable design, adjustable fit, and long battery life, this headset is perfect for any situation.

Overall Verdict

If you're looking for headphones that will provide clear voice transmission and great sound quality, the Jabra Evolve 40 Professional Wired Headset is a good option to consider. It's certified for Skype for Business and other leading UC platforms, making it compatible with all of the most popular online voice call services.

8. Sennheiser CC 550 IP

Brand: Sennheiser | Color: Black | Connectivity Technology: Wired | Model Name: CC 550 IP | Form Factor: On-Ear

Sound quality

The Sennheiser CC 550 IP is a great headphone for call centers as it delivers crystal clear sound quality. It's also equipped with noise cancellation technology that ensures you don't miss any important conversation, even with loud background noises.

This headset utilizes wideband technology to deliver natural high-definition sound, making it easier for the other person to understand what you're saying. You'll be able to communicate with greater clarity and reduced echo, leading to increased productivity and less fatigue on long calls.

With its wideband technology, this headset delivers superior voice clarity and reduced echo, meaning you'll never miss a word again. And with its comfortable design and noise-canceling microphone, you'll be able to stay focused on your conversations without distractions.

Comfort and Design

The headphones are designed to ensure comfort for the user, thanks to their soft ear pads. They also come with an ergonomic headband that allows you to adjust its size according to your preference.

Connectivity and Battery life

These headphones come with a cable that is connected to each ear cup. The cable is durable and long, making it perfect for call centers. It's also equipped with a noise-canceling microphone that eliminates any background noises so the person on the other end can hear you clearly.

Value for money

The headphones are priced reasonably, making them perfect for people who don't want to spend a lot of money on headphones. The Sennheiser CC 550 headphones are a great option for call centers as they deliver superior sound quality and come with noise-canceling technology. They're also designed for comfort, making them perfect for long calls. These headphones are a good value for your money with their affordable price tag.

Overall Verdict

If you're looking for headphones that will help you stay focused and productive in the call center, the Sennheiser CC 550 IP is an excellent option to consider. It delivers crystal clear sound quality while eliminating any background noises, making it perfect for use in noisy environments. It's also comfortable to wear for long periods and comes at an affordable price.

9. Jabra Evolve 65 UC Stereo Wireless

Brand: Jabra | Color: Stereo Speaker | Connectivity Technology: Wireless | Model Name: Evolve 65 Stereo UC & Link 370 | Form Factor: On-Ear

Sound quality

The Jabra Evolve 65 headphones deliver superior sound quality, making it easier for the other person to understand what you're saying. They come with a noise-canceling microphone that ensures you don't miss any important conversation even if there are loud background noises. You can take calls on your preferred device with crystal clear sound quality. The headphones will deliver clear and natural sounds thanks to their stereo speakers.

Comfort and Design

Designed for comfort, these headphones come with soft ear pads that ensure you don't experience any discomfort after long periods of wear. They also have a padded headband, so the headphones remain securely in your ears even during physically intense situations such as jogging or working out.

Connectivity and Battery life

The Jabra Evolve 65 Wireless Headset is perfect for busy office professionals who need superior wireless connectivity. With a range of up to 30 meters/100 feet, you can work away from your desk and still maintain the quality sound and service you need to be productive. Also, with superior connectivity options and the ability to connect to two devices at once, you'll be able to take calls and listen to music without missing a beat.

It is the perfect choice for all-day listening. With up to 14 hours of talk time, you can stay connected through your workday and beyond. Plus, this headset features advanced noise-canceling technology that eliminates background distractions so that you can focus on your work. The noise-canceling microphone ensures clear calls, while the intuitive controls make it easy to manage your music and settings. And when you need to recharge, just connect the USB and continue using your headset!

Value for money

These headphones offer great value for your money. They deliver superior sound quality and come with noise-canceling technology so that you can work without distractions or background noises getting in the way of your productivity.

Overall Verdict

When it comes to headphones for call centers, Jabra Evolve 65 Wireless Headset is a great option to consider as they provide clear communication thanks to their noise-canceling microphone. They also offer superior sound quality and come with a range of connectivity options that make it easy to take calls on the go.

10. Koss CS100

Brand: Koss | Color: Silver And Black | Connectivity Technology: Wired | Model Name: CS100 | Form Factor: On-Ear

Sound quality

With its dynamic element and a full range of sound, the Koss CS100 brings sound to life like never before. You'll enjoy reduced distortion and premium sound at all volume levels, making it the perfect choice for anyone who wants clear and crisp sound. With its full range of sound and dynamic elements, you'll never miss out on any detail of the sound, and the reduced distortion provides premium sound at all volume levels.

Comfort and Design

Take your music to the next level with Koss CS100 ear cushions. The innovative design creates a balanced, open sound that maximizes comfort and evenly distributes sound. Whether you're listening to music or taking a call, these cushions will make your experience more enjoyable.

Connectivity and Battery life

You will not have to worry about being tangled up in cords with the Koss CS100. These headphones have independent 3.5mm plugs for easy headphone and microphone connection. The 8-foot cord gives you plenty of room to move, and the electret noise-canceling microphone ensures clear communication.

Value for money

The Koss CS100 headphones offer superior sound quality and comfort for a fraction of the price. You'll appreciate the clear sound and balanced design, as well as the easy connectivity options.

Overall Verdict

Lightweight headphones that deliver superior sound quality, Koss CS100 is one of the best options to consider when shopping for headphones for call centers. They come with a full range of sounds and dynamic elements that provide clear and crisp sound at all volume levels, making them an excellent option whether you're listening to music or taking a call.

Frequently Asked Questions

Final thoughts

Headphones are an essential piece of equipment for any call center. Not only do they allow you to take calls and listen to music, but they also help to block out ambient noise so you can focus on your conversations. With all of the different options on the market today, it can be difficult to know which headphones are right for you.

The headphones on this list are just some of the best headphones for call centers that you can find today. If you're looking to buy headphones specifically designed for working in a busy call center environment, then any one of these will be perfect for your needs. With superior sound quality and design options, headphones make an excellent accessory for any call center. After considering some factors, you should be able to find a pair that best suits your needs. We hope you enjoyed this blog post!